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Terms & Conditions

Prices

All the items displayed on our website exclude VAT and all prices are shown in pounds sterling.

We have a minimum order of aprox £30.00.

Opening Hours

We are open from Monday-Thursday 9am-4pm, Friday 9am-3pm. You are welcome to visit our Warehouse Monday-Thursday 9.30am-3pm, Friday 9.30am-2pm.

Delivery

Randall Ribbons deliver worldwide and your order will be dealt with in 2 – 14 days.

When items are out of stock, your order will be dispatched without them and they will follow as soon as they are available.

Returns and Refunds Policy

In the unlikely event that you are unhappy with your goods purchased from our website, you may return your goods to us in their original condition within 28 days and we will provide you with a full refund.

Any Special offer and Made to order items are non refundable/non-returnable.

Products

Randall Ribbons reserves the right to change our product specifications and prices at any time.

Made to order products are non-refundable/non-returnable.

Payment

Randall Ribbons accept Mastercard, Maestro, Visa, Switch and Solo credit / debit cards.

VAT/Tax

Any customers in the EU who can provide us with a valid VAT/Tax number will be refunded and VAT/Tax paid.

Enquiries

If you have any enquires about your order or delivery then feel free to contact us on +44 (0)1582 721 301 or complete our online enquiry form and a member of our team will be happy to help.

Complaints

At Randall Ribbons we strive to make your shopping experience as easy and enjoyable as possible. For any reason you are not happy with any aspect of our service feel free to contact us on +44 (0)1582 721 301 or complete our online enquiry form. We welcome your feedback whether it negative or positive. Your feedback is important to us, so we can provide our customers with the best service possible.

Privacy Policy

In accordance with the Data Protection Act 1998, Randall Ribbons takes the privacy of all its customers very highly.

The information we collect will not be released to any third parties and will only be used to fulfil your order and create a more personalised shopping experience.

The information that you provide about yourself when placing an order with us will only be used to complete your order and will not be shown to any outside parties.